FAQ

How to WORLD SPA FAQs

  • How to spa at WORLD SPA?

    • Guests are strongly recommended to book admission passes online. You can choose from three WORLD SPA experiences: Unlimited Monday – Thursday Access; Friday, Weekends & Holidays 4-hour Access, and a VIP Experience. We cannot guarantee admission for walk-ins and guests who arrive past their selected check-in slot.
    • Each guest should have a valid government-issued ID and a credit card with a matching name for check-in. It is done to prevent fraudulent charges and verify guests’ ages, as our Lounge Menu includes liquor.
    • WORLD SPA provides robes and towels throughout your stay.
    • Remember to bring your bathing suit.
    • While WORLD SPA is a barefoot facility, guests are welcome to bring their clean inside sandals or purchase new ones at the WORLD SPA gift shop. We suggest making sure the traction of your sandals is good, as there are a lot of water areas.
  • What is included with my admission pass?

    • A Monday – Thursday Admission Pass includes unlimited access to the facility.
    • Friday and Weekend Admission Passes include a 4-hour access to the facility. Each additional hour will be charged at $25.
    • A Holiday Admission Pass includes a 4-hour access to the facility on the dates of Thanksgiving Day (Nov 23-24), Christmas Day (Dec 25), and New Year’s Day (Jan 1). Each additional hour will be charged at $25.
    • Robe and towels are included, along with access to complimentary toiletries.
    • A bathing suit and indoor sandals are not included. You could choose to go barefoot or purchase slippers at the WORLD SPA gift shop.
    • Treatments, food, and beverages are not included in your pass. Any products purchased throughout the day will be added to your guest account connected to your wristband.
  • VIP experience Pass includes:

    • Unlimited stay at WORLD SPA.
    • Express Check-in.
    • Access to Birch&Oak Members Club, open on Friday, Sat 12 PM – 10 PM & Sun 12 PM – 9 PM.
    • Exclusive access to the only smoking terrace within WORLD SPA.
    • VIP wristband.
    • Robe and towels are included, along with access to complimentary toiletries.
    • A bathing suit and indoor sandals are not included. You could choose to go barefoot or purchase slippers at the WORLD SPA gift shop.
    • Treatments, food, and beverages are not included in your pass. Any products purchased throughout the day will be added to your guest account connected to your wristband.
  • Is there a time limit to my admissions pass?

    • Guests with Monday – Thursday Admission Passes are welcome to stay for an unlimited time.
    • Friday, Weekend, and Holiday Admission passes have a 4-hour limit. You may purchase additional hours for $25/hour.
    • Guests with the VIP Experience are welcome for an unlimited stay on Friday, Saturday, or Sunday. Access to Birch&Oak Members Club with this pass is available from 12 PM to 10 PM.
    • All guests, please, be advised that the last call for all WORLD SPA experiences is 9:15 PM, Sun-Thur; and 10:15 PM, Fr-Sat.
    • The last call for Dining is 8:30 PM, Sun-Thur, and 9:30 PM, Fr-Sat.
    • Please note there is no re-entry.
  • When is the last call?

    • Sunday through Thursday, the last call for all WORLD SPA experiences is 9:15 PM. The last call for Dining is 8:30 PM.
    • Friday through Saturday, the last call for all WORLD SPA experiences is 10:15 PM. The last call for Dining is 9:30 PM.
  • How do I change the time or date of my Access Pass?

    Access Passes can be rescheduled up to 24 hours prior to reservation start time by calling our Call Center at 718 500 3772.

  • What are the WORLD SPA Rules and Policies?

    • Please be mindful and respectful of other guests.
    • Please refrain from yelling, loud conversations, and excessive phone use. Cellphone pictures and videos are strictly prohibited inside the locker rooms as well as all of the WORLD SPA saunas, banyas, and steam rooms.
    • WORLD SPA is an adult-only facility.
    • Please refrain from using your own body care products at open showers, pools, hammams, banyas, and saunas. You can use them in the locker room showers, however, our showers are equipped with shampoo, conditioner, and body wash. Vanities have hair dryers and mouthwash.
    • For your convenience, a suggested 20% service fee is included at the WORLD SPA Lounge; Birch&Oak Members Club, and for all Treatment Center services. The gratuity amount can be adjusted at the time of checkout.
    • We are a smoke-free facility. Smoking and vaping are strictly prohibited.
    • WORLD SPA reserves the right to ask anyone suspected of intoxicated or under the influence to leave. A refund will not be given.
    • Outside food and beverages are strictly prohibited. You could always bring your own water bottle to fill at WORLD SPA or purchase food and drinks at our Lounge.
    • Once you have checked in, there is no re-entry for any reason.
    • Rules and regulations are subject to change with or without notice.
    • Please note that prices, amenity availability, and services are subject to change with or without notice.
    • Excessive PDA is prohibited.
    • Harassment of WORLD SPA staff or guests in any way will result in immediate expulsion from the premises.
    • WORLD SPA reserves the right to blacklist any guest who is not following the rules and policies.
    • Any and all weapons & firearms are prohibited on the property.
  • I have some feedback I would like to share, where can I submit it?

    We appreciate your feedback. Please check out our Review page to share your experience.

  • What is your age policy?

    WORLD SPA is an Adult-only facility for guests 18 years old and older.

  • Can I take pictures or videos inside WORLD SPA?

    • Cellphone pictures and videos are strictly prohibited inside the locker rooms as well as all of the WORLD SPA saunas, banyas, and steam rooms. Please respect the privacy of others.
    • In between your experiences, we encourage our guests to take a quick picture for social media in allowed areas.
  • What is your gift certificate policy?

    Gift Certificate Policy

    • A recipient’s First and Last name must be on the gift certificate.
    • Must present valid government ID matching recipient’s name.
    • A valid debit or credit card is required to be put on file during the duration of the visit.

    If there is no recipient name listed:

    • Guests must pay for admission or treatment using a valid credit/debit card or cash.
    • Purchasers of the gift certificate can email proof of purchase along with a photo ID and credit card.
    • Once WORLD SPA receives the above documents, we will refund the guest for onsite payment and redeem the original gift certificate towards purchase.
    • There is no exception to this policy.
  • What can I use the gift certificate for?

    • Can be used towards purchases of access passes, services, food & beverage, as well as retail items at World Spa.
    • Can only be redeemed by a guest with a valid ID matching the Recipient Name on the Gift Certificate.
    • Non-refundable.
    • Gift Certificates are activated for use 48 hours after purchase.
  • Does WORLD SPA has a Membership program?

    Yes, we do. Please check out the Membership page for more details, including pricing and what’s included.

  • What are the locker rooms equipped with?

    Lockers are stocked with a robe-size OS. The larger sized robes can be requested from our staff. Towels are available in the locker rooms and on the second floor by the concierge desk. Showers are equipped with shampoo, conditioner, and body wash. Vanities have hair dryers and mouthwash.

  • Can I bring my own skincare, bodycare items such as scrubs, exfoliators etc?

    Please refrain from using your own body care products at open showers, pools, hammams, banyas, and saunas. You can use them in the locker room showers, however, our showers are equipped with shampoo, conditioner, and body wash. Vanities have hair dryers and mouthwash.

  • Is there water readily available at WORLD SPA?

    If you brought a water bottle, you refill it at our water fountain. Still and Sparkling water can also be purchased.

  • Does WORLD SPA have any gender segregated amenities?

    We are a co-ed facility with separate locker rooms for each gender.

  • I am pregnant. Can I come to WORLD SPA?

    Due to the nature of our amenities, it is recommended to consult with your healthcare professional regarding the use of our facility. Our experiences are set to various extreme temperatures that are not recommended for women who are pregnant.

  • Do you have group rates, packages or discount codes?

    We currently do not have any group discounts or specific packages for birthdays, bachelorette parties, or other social events. We strongly recommend reaching out to our Event Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.
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  • What happens if I lose my valuables or jewelry while at WORLD SPA?

    We are sorry to hear that you have misplaced your valuables during your journey at WORLD SPA! Please fill out this form, and we will get back to you as soon as possible. WORLD SPA accepts no responsibility for the loss or damage of valuables and jewelry at any time on the spa premises.

  • Do you give tours of WORLD SPA?

    We do not provide tours to the public to maintain the privacy, comfort, and safety of our guests. We ask you to explore our website for more information.

  • Does WORLD SPA participate in charitable donations?

  • Do you have parking on site?

    Yes, we have valet parking for our garage. Valet parking costs $15 for the duration of your visit.

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