Admission & Policies
Everything you need to know before your WORLD SPA visit.
1. Admission Policy
Check-In Requirements
All guests must present a valid government-issued photo ID and the credit card used for their purchase at check-in. The names on both must match.
If the cardholder is not present, a completed Sertifi credit card authorization form must be submitted in advance.
What to Bring
Please bring your bathing suit and clean indoor sandals. WORLD SPA provides robes and towels throughout your visit.
2. Treatment Center Policies
Reservations
Book your Treatment or Journey:
- Online: www.worldspa.com
- Phone: (718) 500-3772
- Email: [email protected]
Advance reservations are strongly recommended, as treatments may be fully booked days or weeks in advance. Walk-in availability is not guaranteed.
Guests with confirmed treatment reservations do not need to purchase admission in advance. Their reservation guarantees facility availability on the day of service.
Complimentary Spa Access
- 50-minute treatments: 1 additional hour of complimentary access.
- 80-minute treatments: 1.5 additional hours of complimentary access.
Complimentary access may be used before or after the scheduled treatment. Access time begins at check-in.
Guests who exceed their complimentary access period will be charged the applicable admission fee at checkout.
Arrival & Late Arrivals
Please arrive at least 30 minutes before your scheduled treatment to complete check-in, change, and shower if needed.
Late arrivals receive only the remaining treatment time.
Arrivals 15 minutes or more after the scheduled treatment time will be considered a No-Show. The treatment will be canceled without refund or rescheduling.
Treatment Experience
Each Treatment or Journey includes a 5-minute consultation with your service provider.
Gratuity & Taxes
A suggested 20% gratuity is added to Spa Treatments and Journeys and may be adjusted at checkout.
Applicable taxes are charged separately.
Gift Certificates
Gift certificates must match the guest’s full legal name for redemption.
3. Cancellation & Rescheduling Policy
WORLD SPA maintains a strict cancellation policy to ensure the best possible experience for all guests.
Spa Treatments & Journeys
At least 48 hours’ advance notice is required to cancel or reschedule any Spa Treatment or Journey.
Cabanas & Private Room Rentals
At least 7 days’ advance notice is required to cancel or reschedule any cabana or private room rental.
Late Cancellations & No-Shows
Cancellations or rescheduling requests made with less than the required notice will be treated as a No-Show and charged 100% of the reserved service or rental cost.
The No-Show fee will be charged to the credit card used to make the reservation.
4. Dining Policy
Food & Beverages
Outside food and beverages are strictly prohibited.
WORLD SPA Lounge offers a selection of food, alcoholic beverages, and non-alcoholic refreshments.
Designated Dining Areas
Food and beverages are not permitted in pools, pool areas, saunas, banyas, or hammams.
Dining is permitted in designated Lounge areas only.
Service Fee
A suggested 20% service fee is included at WORLD SPA Lounge and may be adjusted at checkout.
Prices, menus, services, and offerings are subject to change without notice. All images are for illustration purposes only; actual products used at WORLD SPA may vary.
